Legal

Return & Refund Policy

At Meku Meku, we pack every order with care. Please read our return and refund policy carefully before making a purchase.

We do not accept returns, exchanges or cancellations.

1No Returns, Exchanges or Cancellations

Because our popping boba is a consumable food product, we do not accept returns or exchanges once an order has been delivered.

Once an order is placed, it cannot be cancelled.

Please check your order details carefully before completing your purchase.

2Damaged, Defective or Incorrect Products

If you receive a damaged or defective product, a missing item, or the wrong item, please contact us using the details below within 7 days of receiving your order.

You must share a proper, uncut unboxing video in which the shipping label is clearly visible, along with your order number.

If there is no unboxing video, we will not be able to take any action on your complaint.

3Refunds

  • Refunds are not issued for change of mind, taste preferences or ordering errors.
  • Where a complaint is verified and approved by our team, any refund will be issued to the original payment method.

4Exclusions

We are not responsible for complaints or refunds due to:

  • Failure to follow proper storage instructions (e.g., refrigeration).
  • Taste preferences or customer error in ordering.

5Contact Us

For any questions about our return and refund policy, please reach out to us: